has anyone know my device has onboarded under another account? never connect/use before
Hello @wow ,
Thank you for posting! We apologize for the inconvenience, could you please provide us with the following?
- Email address associated with your Proxidize Account
- Phone model and Android Version
hi! thanks for responding!
- [email protected]
- Tecno Spark 20C with Android Version 13
Could you please try re-onboarding the phone using a different Nickname? We recommend making the Nickname a bit more complex, for example, try “tecno-trigger”.
Let us know how it goes!
I have tried several names, like tecno-fox, tecno-tech, tecno-phone, nothing changes the error, was it like my device has already paired? didn’t see any device on dashboard