has anyone know my device has onboarded under another account? never connect/use before
Hello @wow ,
Thank you for posting! We apologize for the inconvenience, could you please provide us with the following?
- Email address associated with your Proxidize Account
- Phone model and Android Version
hi! thanks for responding!
- [email protected]
- Tecno Spark 20C with Android Version 13
Could you please try re-onboarding the phone using a different Nickname? We recommend making the Nickname a bit more complex, for example, try “tecno-trigger”.
Let us know how it goes!
I have tried several names, like tecno-fox, tecno-tech, tecno-phone, nothing changes the error, was it like my device has already paired? didn’t see any device on dashboard
Thank you @wow,
We’ve taken a look at your account and found that you have another email associated with Proxidize, it is possible that this phone was onboarded before, and hasn’t been off-boarded properly.
We suggest finding the original account, logging into the dashboard, and offboarding the phone properly from there to proceed.
If you’re certain this is not the case, please let us know, and we’d be happy to continue looking into this!