Why my device has onboarded under another account

has anyone know my device has onboarded under another account? never connect/use before

Hello @wow ,

Thank you for posting! We apologize for the inconvenience, could you please provide us with the following?

  • Email address associated with your Proxidize Account
  • Phone model and Android Version

hi! thanks for responding!

Could you please try re-onboarding the phone using a different Nickname? We recommend making the Nickname a bit more complex, for example, try “tecno-trigger”.

Let us know how it goes!

I have tried several names, like tecno-fox, tecno-tech, tecno-phone, nothing changes the error, was it like my device has already paired? didn’t see any device on dashboard